Focal Support

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Installer: Start Here

Pre-job checklist and the full install sequence at a glance.

Electrical & Power Requirements

Circuit, outlet, and plug requirements for electricians.

Safety & Clearances

Required clearances and safety guidelines for every install.

System Setup & Control

Set up Focal Control, your schedule, and control the system from one screen.

Install Hub

Plug in the Focal Hub, connect it to WiFi if needed, then mount it.

Individual Heater Control

Control heaters from the app, with the QR code or its pull string.

Install Rails

Mount the rails and power them on.

Install Heaters

Install heaters onto the rail.

Assign Heaters

Scan and assign each heater to its slot.

Replace a Heater

Swap a failed heater and assign the new heater to its slot.

Troubleshooting

Get help with issues.

Maintenance & Care

Maintenance and care for your Focal system.

Warranty & Service

How to reach Focal for service and warranty help.

WiFi Requirements

Check and improve WiFi for your Focal Hub.